Who developed the expectations of customer service for the fire service?

The correct choice is the Center for Public Safety Excellence (CPSE). The CPSE is responsible for developing the standards and expectations for customer service within the fire service sector. Their initiatives are designed to improve the quality of service, professional standards, and overall effectiveness of fire departments. By focusing on performance metrics and service delivery, CPSE has established frameworks that guide fire departments in delivering exceptional customer service, thus enhancing community trust and engagement.

In contrast, the National Fire Protection Association (NFPA) primarily focuses on codes and standards related to fire safety and prevention, while the International Association of Fire Chiefs (IAFC) advocates for fire service leadership and policy but does not specifically develop customer service guidelines. The Federal Emergency Management Agency (FEMA) is involved in emergency management, education, and disaster response but does not directly create standards specifically for firefighter customer service.