Which of the following is part of the conflict resolution model?

The conflict resolution model emphasizes the importance of investigating the situation thoroughly and taking appropriate action to resolve the conflict. This step is crucial because it involves understanding the root cause of the disagreement and considering all perspectives involved. By conducting an investigation, fire officers can gather relevant facts, clarify misunderstandings, and identify potential solutions that address the core issues.

Taking action based on the findings of the investigation is essential, as it demonstrates a commitment to resolving the conflict and restoring a positive working environment. This approach helps to foster communication and collaboration among team members, leading to a resolution that is more satisfactory and sustainable.

In contrast, options suggesting documenting every action or providing personal opinions may not directly facilitate resolution and might complicate the discussion further. Encouraging competitive responses would likely exacerbate the conflict rather than resolve it, as it could lead to increased tension and animosity among the parties involved.