Which customer expectation shows satisfaction with how the fire department treated family members?

The correct answer pertains to the concept of interpersonal expectations, which reflect the quality and manner of interactions between the fire department and the families they serve. When a fire department responds to an incident, the way its personnel treat family members—through empathy, communication, respect, and support—plays a significant role in shaping perceptions of service quality.

Interpersonal interactions can greatly influence the emotional state of family members during a traumatic event, and positive interactions can lead to higher satisfaction levels. This encompasses not just the technical aspects of fire service delivery but also the human element, which includes compassion and effective communication.

In contrast, static performance refers to predictable outcomes or the consistency of service delivery without accounting for the emotional factors involved. Explicit expectations are clear and defined needs or wants from the service, often focusing on what families expect in terms of response times or the ability to mitigate fire danger. Technological expectations concern the equipment and innovative tools used by the fire department but don’t necessarily reflect the human interaction aspect. Thus, interpersonal expectations are the most relevant when considering family satisfaction with treatment from the fire department.