What should a fire officer do after receiving a citizen's request?

Following up with the citizen and supervisor after receiving a request is essential in maintaining community trust and ensuring that concerns are addressed properly. Engaging with the citizen provides an opportunity for clarification and demonstrates that the fire department values their input, which can help foster positive relationships within the community.

Additionally, involving a supervisor ensures that the request is handled appropriately and in accordance with departmental policies. This collaborative approach can lead to better outcomes and promotes transparency in operations. It also allows for necessary resources or actions to be allocated effectively.

In contrast, simply ignoring the request undermines community relations and could lead to unresolved issues. Documenting the request without further action is insufficient, as it does not address the citizen's needs or concerns directly. Authorizing immediate action may not always be appropriate without assessing the situation and relevant protocols. Thus, following up represents the most responsible and effective approach for fire officers in handling citizen requests.