According to Taigman, what is the first step in dealing with emotional conflict?

The first step in dealing with emotional conflict, according to Taigman, is to drain the emotional bubble. This concept emphasizes the importance of addressing and managing the heightened emotions that can often cloud judgment and prevent effective communication. When individuals are in a state of emotional distress, their ability to think clearly and engage productively in a conversation can be severely compromised. By "draining the emotional bubble," it becomes possible to release some of the intense feelings and frustrations that may be overwhelming the complainant.

Once this emotional release occurs, it paves the way for more effective dialogue and understanding. Individuals can then express their concerns and feelings from a more rational place, allowing for better communication and problem-solving. This foundational step is crucial because without addressing these strong emotions first, attempts to understand viewpoints or expectations for resolution might lead to further conflict rather than resolution. Understanding emotional dynamics is vital in conflict resolution, making this approach a key first step in effective conflict management.